FSG

Australian Financial   Services Licence No: 530487

ABN: 66 117 249 171

FINANCIAL SERVICES GUIDE (FSG)

Unit 2 / 10 Southport Street West Leederville WA 6007

P.O Box 1400 West Perth WA 6872

PHONE: 0426 118 343

EMAIL: info@yourclaim.com.au

WEBSITE: www.yourclaim.com.au

THIS FSG APPLIES FROM 22/11/2021

Version V1

THE PURPOSE OF THIS GUIDE

This Financial Services Guide (FSG) is designed to assist you in deciding whether to use any of our services and contains important information about:

  • The services we offer you
  • How we and our associates are paid
  • Any potential conflicts of interest we may have
  • What to do in the event of a complaint

RESPONSIBILITY FOR SERVICES PROVIDED

We hold an Australian Financial Services Licence (No: 530 487) and are authorised to provide an insurance claims handling and settling service as set out in Chapter 7 of the Corporations Act.

We are responsible for the financial services provided to you, including the distribution of this FSG.

We are required to meet high standards for staff training, organisational competence, management expertise, financial control and compliance disciplines.

WHO DO WE ACT FOR

We act on your behalf and in your interests in all matters.

OUR SERVICES

We will prepare, present and negotiate settlement of your insurance claim on your behalf subject to an agreed claim service fee (discussed below).

Settlement of claims will not be agreed to with that your agreement.

We will present a Cash Settlement Fact Sheet to Retail Clients who are offered a cash payment by the Insurer to settle part or all of a general insurance claim.

The cash settlement factsheet will include:

  • options for settlement under the insurance contract
  • the insured value applicable under the insurance contract
  • the amount of the cash settlement being offered, including a breakdown if applicable
  • options for considering independent legal or financial advice

FEES FOR OUR SERVICES

You are entitled to know how and what we will charge for our services and what other benefits we receive.

We charge fees based on either hourly rates or a percentage of the claim amount. Details of the appropriate fee structure will be agreed with you and set out in the Contract of Services signed by you to engage out services.

In some circumstances, you may be entitled to recovery of some, or all of our fees under your insurance policy. We will discuss this with you prior to signing our Contract of Services so that you are fully aware of whether this is possible.

In some circumstances, we may provide a referral payment to a person or organisation, which referred you to us. If this does occur, the referral payment will be clearly disclosed in our Statement of Advice or Record of Advice to you.

HOW TO CONTACT US

You are able to contact us by phone, in writing, email or in person.

RETAIL CLIENTS

Under the Corporations Act 2001 (The Act) Retail Clients are provided with additional protection from other clients. The Act defines Retail Clients as:

Individuals or a manufacturing business employing less than 100 people or any other business employing less than 20 people and that are purchasing the following types of insurance covers:

Motor vehicle, home building, contents, personal and domestic, sickness/accident/travel, consumer credit and other classes as prescribed by regulations.

Some of the information in this FSG only applies to Retail Clients and it is important that you understand if you are covered by the additional protection provided.

RETAIL CLIENT ISSUES

Typically, we only provide General Advice to our Retail Clients. General Advice does not take into account your particular needs and requirements and you should consider the appropriateness of this advice to your circumstances prior to acting upon it. We will provide you with a General Advice Warning in such cases.

If you are a new Retail Client seeking Personal Advice, that is, advice that takes into account your particular circumstances, we will give you a Statement of Advice (SOA), that sets out the advice provided and the basis on which the advice is made as well as the appropriate fees associated with providing Personal Advice.

For existing Retail Clients we may not provide an SOA but rather provide the advice to you orally. In such cases you may request us to provide you with a Record of Advice (via phone or in writing) which we will provide to you within 28 days of such request.

WHAT WE EXPECT FROM YOU

To enable us to provide the right advice we need you to provide us with complete information about the insurance claim that you are pursuing. You should also tell us about any relevant changes as they occur so that we can review your insurance claim entitlements accordingly.

PERSONAL INFORMATION

The Privacy Act 1998 sets out standards for the collection and management of personal information. With your consent, we will only use your personal information for general insurance services.

COMPLAINTS

Contact us and tell us about your complaint. We will do our best to resolve it quickly.

If your complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Officer, Graham Cox on 0426 118 343 or put your complaint in writing and send it to Graham Cox at the address noted on the front of this FSG. We will try and resolve your complaint quickly and fairly.

YourClaim is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to AFCA.

AFCA can be contacted at Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne VIC 3001 on 1800 931 678, fax 03 9613 6399, email info@afca.org.au or website https://www.afca.org.au/.

COMPENSATION

YourClaim has a professional indemnity insurance policy (PI policy) in place.

The PI policy covers us, our employees and Authorised Representatives for claims made against us, our employees and Authorised Representatives by clients as a result of the conduct of us, our employees and Authorised Representatives in the provision of financial services.

Our PI policy covers us for claims relating to the conduct of representatives who no longer work for us.

HOW OUR REPRESENTATIVES ARE PAID

Our representatives are usually paid a salary, fixed rate per hour or a percentage of our fees.

If a person has referred you to us we may pay them a percentage of our remuneration. This will not increase the amount you pay us.

CONFLICTS OF INTEREST

As a business we have relationships with various third parties as detailed in this FSG.

For Retail Clients receiving Personal Advice, details of relationships that impact the advice will be included in any SOA or invoice documentation we send you. All material conflicts that impact our advice, that are not mentioned in this FSG, will be advised to you on the invoices related to that advice.

For Retail Clients receiving Personal Advice, details of relationships that impact the advice will be included in any SOA we send you. All material conflicts that impact our advice, that are not mentioned in this FSG, will be advised to you as it is related to that advice.

Representing the Policy Holder