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Australian Financial   Services Licence No: 530487

ABN: 66 117 249 171

FINANCIAL SERVICES GUIDE (FSG)

Your Claim Pty Ltd (YourClaim)

 

Address:       Unit 2/10 Southport Street West Leederville WA 6007

                        PO Box 1400 West Perth WA 6872

Phone:           0426 118 343

Email:             info@yourclaim.com.au

Website:        www.yourclaim.com.au

AFSL:             530487

ABN:              66 117 249 171

This FSG applied from 21 November 2022.

 

THE PURPOSE OF THIS GUIDE

The Financial Services Guide (FSG) is designed to assist you in deciding whether to use any of our services and contains important information about:

The services we offer you

How we and our associates are paid

Any potential conflicts of interest we may have

What to do in the event of a complaint

  • The services we offer you
  • How we and our associates are paid
  • Any potential conflicts of interest we may have
  • What to do in the event of a complaint
RESPONSIBILITY FOR SERVICES PROVIDED

We hold an Australian Financial Services Licence (No: 530487) under the Corporations Act and are authorised to provide an insurance claims handling and settling service to retail and wholesale clients, limited to:

  1. assisting another person to another person to make a claim under an insurance product;
  1. making a recommendation, or stating an opinion, in the following circumstances:
  • the recommendation, or statement of opinion, is made in response to an enquiry by or on behalf of another person about an existing or a potential claim by the other person under an insurance product; and
  • the recommendation, or statement of opinion, could reasonably be expected to influence a decision whether to continue with the existing claim or to make the potential claim;
  1. quantifying the extent of the insurer’s liability to another person under an insurance product, or providing assistance in relation to the quantification of the extent of such a liability; and
  1. representing a person insured under an insurance product in pursuing a claim under the product.

We are responsible for the financial services provided to you, including the distribution of this FSG.

We are required to meet high standards for staff training, organisational competence, management expertise, financial control and compliance disciplines.

WHO DO WE ACT FOR

We act on your behalf and in your interests in all matters. We do not act for Insurance companies.

OUR SERVICES

We will prepare, present and negotiate settlement of your insurance claim on your behalf subject to an agreed claim service fee (discussed below).

Settlement of claims will not be agreed to without your agreement.

If required, we will pass to you the Cash Settlement Fact Sheet prepared by the insurer for Retail Clients who are offered a cash payment by the Insurer to settle part or all of a general insurance claim.

The cash settlement factsheet will include:

  • options for settlement under the insurance contract
  • the insured value applicable under the insurance contract
  • the amount of the cash settlement being offered, including a breakdown if applicable
  • options for considering independent legal or financial advice
FEES FOR OUR SERVICES

You are entitled to know how and what we will charge for our services and what other benefits we receive.

We charge fees based on either hourly rates ranging from $175 – $415 per hour or a percentage of the claim up to 25%. Details of the appropriate fee structure will be agreed with you and set out in the Contract of Services signed by you to engage out services.

In some circumstances, you may be entitled to recovery of some, or all of our fees under your insurance policy. We will discuss this with you prior to signing our Contract of Services so that you are fully aware of whether this is possible.

In some circumstances, we may provide a referral payment, up to 15% of any fee earned, to a person or organisation that referred you to us.  If an authorised representative of YourClaim refers a client to us, we may pay them up to 15% of any fee earned.

We do not receive any fees or commissions and we do not pay any fees or commissions to any Insurance Companies.

If you pay by credit card we may charge a credit card fee, which is shown separately on our invoices and is non refundable. This fee covers the cost of bank charges etc associated with such facilities.

HOW TO CONTACT US

You are able to contact us by phone, in writing, email or in person.

RETAIL CLIENTS

Under the Corporations Act 2001 (The Act) Retail Clients are defined as Individuals or a manufacturing business employing less than 100 people or any other business employing less than 20 people and that are purchasing the following types of insurance covers: Motor vehicle, home building, contents, personal and domestic, sickness/accident/travel, consumer credit and other classes as prescribed by regulations.

RETAIL CLIENT WARNING

We are only authorised to provide General Advice to our retail clients. General Advice does not take into account your personal objectives, financial situation or needs and you should consider the appropriateness of this advice to your circumstances prior to acting upon it. We will provide you with a General Advice Warning.

WHAT WE EXPECT FROM YOU

To enable us to provide the right advice we need you to provide us with complete information about the insurance claim that you are pursuing. You should also tell us about any relevant changes as they occur so that we can review your insurance claim entitlements accordingly.

PERSONAL INFORMATION

The Privacy Act 1998 sets out standards for the collection and management of personal information. With your consent, we will only use your personal information for general insurance services. Our Privacy Policy Statement is available free of charge upon request.

COMPLAINTS

Contact us and tell us about your complaint. We will do our best to resolve it quickly.

If your complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Officer, Graham Cox on 0426 118 343 or put your complaint in writing and send it to Graham Cox at the address noted on the front of this FSG. We will try and resolve your complaint quickly and fairly.

YourClaim is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to AFCA.

AFCA can be contacted at Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne VIC 3001 on 1800 931 678, fax 03 9613 6399, email info@afca.org.au or website https://www.afca.org.au/.

PRIVACY

The Privacy Act 1988 sets out standards for the collection and management of personal information. With your consent, we will only use your personal information for our authorised services. Our Privacy Policy Statement is available free of charge upon request.

COMPENSATION

YourClaim has a professional indemnity insurance policy (PI policy) in place. The PI policy covers us and any employees or Authorised Representatives for claims made against us, our employees and Authorised Representatives

HOW OUR REPRESENTATIVES ARE PAID

Cox Family Trust is the 100% owner of YourClaim Pty Ltd. Graham Cox is the Director of YourClaim Pty Ltd. Any representatives are usually paid a salary, fixed rate per hour or a percentage of our fees.

If a person has referred you to us, we may pay them a percentage of our remuneration as outlined above.

CONFLICTS OF INTEREST

We do not have relationships with or receive income from any third parties.

 

Representing the Policy Holder