Privacy Policy

YourClaim Pty Ltd trading as YourClaim (ABN 66 117 249 171 AFSL530 487), is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information. It also deals with how you can complain about a breach of the privacy laws and how you can access the personal information we hold and how to have that information corrected.

You can also obtain information on privacy issues in Australia on the Office of the Australian Information Commissioner (“OAIC”) website at or by contacting the OAIC by email at or by calling on 1300 363 992.

What information do we collect and how do we use it?

When we provide our services to you, we ask you for the information we need to advise you about your insurance claim and to provide associated assistance thereto. This can include a broad range of information ranging from your name, address, contact details, and other information about your personal or business affairs including your assets, personal belongings, employment, financial information, as well as sensitive information about your health, any criminal record and memberships held.

We only collect information by lawful and fair means and where it is reasonably necessary for, or directly related to ,one or more of our functions or activities. Unless it is unreasonable or impracticable for us to do so, or as provided otherwise under this Privacy Policy, we will collect your information directly from you or your agents.

When you make a claim under your policy, we assist you by collecting information about your claim.

Sometimes we also need to collect information about you from others. We provide this information to your insurer (or anyone your insurer has appointed to assist it to consider your claim, eg loss adjusters, medical brokers etc) to enable it to consider your claim. Insurers may in turn pass on this information to their reinsurers. Some of these companies are located outside Australia.

What if you don’t provide some information to us?

We can only fully advise you and assist with your claim, if we have all relevant information. The insurance laws also require you to provide your insurers with the information they need in order to assess your claim. You also have a duty to disclose to provide that information which relevant in order for the Insurer to assess your claim.

What do we expect of you when providing personal information about another person?

When you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, how we collect, use, disclose and handle it in accordance with this Privacy Policy and our Privacy Notice. If it is sensitive information, we rely on you to have obtained their consent to the above. If you have not done these things, you must tell us before you provide us with the relevant information.

How do we hold and protect your information?

We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We hold the information we collect from you initially in a working file. Almost all of that information is however electronic in nature and is stored in secure One Drive folders that do not have public access.

Any hard copy documents provided are usually returned to the Client or destroyed within a 12 month period following finalisation of the claim.

We ensure that your information is safe by protecting it from unauthorised access, modification and disclosure. We maintain physical security over our paper and electronic data and premises, by using locks and security systems. We also maintain computer, network security and other security systems such as user identifiers and passwords to control access to computer systems where your information is stored.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others. We may need to provide your information to contractors who supply services to us.

We may provide your information to others if we are required to do so by law, you consent to the disclosure or under some unusual other circumstances which the Privacy Act permits.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.

In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.

What happens if you want to complain?

If you have concerns about whether we have complied with the Privacy Act or this privacy Policy when collecting or handling your personal information, please write to our Complaints Officer at YourClaim Pty Ltd, 2/10 Southport Street, West Leederville, 6007 or via

Your complaint will be considered by us through our internal complaints resolution process and we will try to respond with a decision within 45 days of you making the complaint.

Representing the Policy Holder